Returns & Refunds Policy
Due to reasons of hygiene, our skincare products cannot be returned.
Conditions for returns
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 30 days.
The goods are in the original packaging.
The following goods cannot be returned:
those made to your specifications or clearly personalized
those which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over
those which are not suitable for return due to health protection or hygiene reasons. These include all of our lotions, balms, butters, creams, and rubs.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
You are responsible for the cost and risk of returning the goods to us. You should email us at HoneyMoonHillMarket@gmail.com or Contact Us here for mailing instructions.
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, we will send the refund to the gift giver.
If you have any questions about our Returns and Refunds Policy, please contact us.